Brand engagement + Customer engagement analytics
Take full control of the way you engage your customers
Leverage the power of webhooks to have a faster time to market
We have you covered for your entire customer life cycle journey
Whether you want a cloud based or on-premise solution, you have a 1-click ready deployment
Provide 24x7 customer support over social channels
From bulk messaging to analytics you have all built-in cards and widgets for ready use
Create your own static or template messages and tune them with variables to provide a personalised engagement to your customers. You can also schedule bulk messages across channels through the built in schedule dispatcher.
Based on the past as well as current ongoing conversations with a consumer, the bot is constantly learning to provide the most relevant contextual information. It also takes into account the consumer sentiments to make sure the channels provide a no-nonsense and prompt response to your customers.
The platform provides a single view of the customer engagements across channels and a single bot serves the customer, irrespective of any channel he/she comes in, to provide a seamless response to any of the customer queries.
Open API's are available with complete documentation to make it easy to have all inbound and outbound integrations. Be it your CRM, Billing, Ticketing, Campaign Manager, Calendar or any IT application just plug and play using the API's provided.
The platform supports the mechanism to invoke a live agent to transfer the chat from any of the channels to the agent, who ensures the customer experience is top-notch.
The platform provides pre-curated analytical models, insights and reports which can be used by the business users to better understand customer engagement analytics and make more impactful decisions.
The system leverages a suite of industry standard tools to provide a super safe and secure access to the platform.